ARC Programme

  • ARC
  • Assertiveness
  • Rapport
  • Confidence
  • ARC Programme

    Coaching Assertiveness, Rapport and Confidence

    The ultimate aim of the ARC Programme is to empower you to get what you want out of your life – with elegance, ease and conviction.

    What could you achieve with more Assertiveness, Rapport and Confidence?


    bulletEach person holds so much power within themselves that needs to be let out. Sometimes they just need a little nudge, a little direction, a little support, a little coaching, and the greatest things can happen – Pete Carroll

    A high proportion of issues brought to me for coaching are underpinned by low self-confidence, not knowing how to be appropriately assertive and weak rapport skills.

    To address the issues at their core, I have designed the ARC Programme – an intensive tailored 12-week coaching programme focusing on these skills.

    Each programme is bespoke according to client needs and includes a powerful combination of one-to-one coaching, effective tools, psychometric profiling, Neuro-Linguistic Programming techniques and continuous support.

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    I have experience working with different coaches and I can say that the sessions with Natalia were really special. Somehow she just felt where to focus my attention – where is the core issue. We never worked on the surface of the problem, but always dug deeper to the roots, which helped me enormously

    – Elena Starr, Munich
  • Assertiveness


    bulletOur ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us – Stephen R. Covey


    Assertiveness is the quality of being self-assured and confident without being aggressive. It is a learnable skill and mode of communication.

    Being assertive allows us to explain our needs and desires to others – and to understand their needs and desires – in an effective, non-confrontational way.

    5 Practical Ways to be Assertive in a Challenging Situation

    TEST: How assertive are you?

    Can you…

    • Say “no” without feeling guilty or anxious
    • Easily request help or information from others
    • Express your honest opinion to others even if they don’t agree
    • Tell others when their behaviour is not acceptable
    • Express disappointment, frustration or anger without blaming others
    • Acknowledge and take responsibility for your own mistakes


    If you answered “No” to any of these questions, the ARC Programme may be for you.

    Ultimately, my aim is to help you honestly believe that your needs are as important as those of others and to give you effective tools to ensure that those needs are considered and respected.

    After all – what you allow is what will continue.

    Natalia offers a supportive, respectful and encouraging space – she gently challenged areas of my thinking which were holding me back

    – Claire Markham, London
  • Rapport


    bulletRapport – a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well
    – The Oxford Dictionary


    Rapport is about building bridges – with yourself and others.

    Good rapport skills enable you to quickly put others at ease and create trust, allowing you to get on with anyone anywhere and to get your message across effectively. It also makes it easier for others to communicate and connect with you. Can you think of someone you know who connects with others effortlessly?

    Fortunately, rapport can be learnt. During the ARC programme we look at verbal and non-verbal rapport, techniques such as pacing and leading, congruent communication and most importantly, we ensure that you have self-rapport. Self-rapport is about being honest and congruent with yourself. Have you ever said “yes” and meant “no”?

    7 Simple Tips for Building Rapport

    I found working with Natalia highly beneficial and valuable –
    I would thoroughly recommend Natalia

    – Marcus Bonhomme, Salisbury
  • Confidence


    bulletConfidence – a feeling of self-assurance arising from an appreciation of one’s own abilities or qualities
    – The Oxford Dictionary


    Confidence is essential to fulfilling life and happiness. It makes us feel good about ourselves, helps us achieve our goals and allows us to empower others to achieve theirs. Have you ever stopped working towards your goals because you did not believe in yourself?

    The ARC programme will help you to identify where being more confident will be useful to you and give you powerful tools to become more confident – so you can go on and achieve what you have always wanted. How would having more confidence help you?

    Coaching with Natalia has enabled me to identify more specifically what I want in different aspects of my work and personal life. As a result, I have left a job that I felt trapped in and have grown in confidence for my new job which I love

    – Claire Markham, London